BOSANSKA VERZIJA
Welcome Note
Dear Guest,
Welcome to Radon Plaza Hotel. We are delighted to have you with us and hope your stay is enjoyable, comfortable, and memorable. This guest directory contains information about the hotel’s services, policies, and amenities to help make your stay seamless.
Should you require any assistance, our Reception is available 24/7.
Sincerely,
Hotel Management
Guest Services & Amenities
• Adapter – Available upon request at the Reception.
• Airport – Sarajevo International Airport is 5 km away. Taxi transfers can be arranged.
• ATM Machine – Located in the hotel lobby.
• Bottle Opener – Available in-room or at the Reception.
• Child’s Bed / Extra Bed – Available upon request, subject to availability.
• Cinema & Concerts – Inquire at the Reception for current events and tickets.
• Credit Cards – All major cards accepted (Visa, Mastercard, Maestro, AmEx).
• Doctor / Dentist – Available on call. Contact Reception for assistance.
• Excursions / City Tours – Our staff will be happy to assist with bookings.
• Flowers – Flower delivery available upon request.
• Hairdryer – Available in every room.
• Hotel Reservations – Contact the Reservations Office (dial 903).
• Housekeeping – Daily service. Extra items available upon request.
• Ice Cubes – Available through Room Service or Reception.
• Laundry & Dry Cleaning – Contact Reception. Available Mon–Sat.
• Minibar – Each room is equipped with a minibar. Items consumed will be charged.
• Museums – Ask our team for recommendations and directions.
• Pets – Not allowed on the premises.
• Pharmacy – Nearby pharmacies are within walking distance.
• Photocopies – Available at the Business Center or Reception.
• Pillows – Extra pillows available upon request.
• Public Transport – Tram and bus stops are nearby. Ask at Reception.
• Reception – Available 24/7 for your assistance.
• Car Rental – Available through Reception.
• Restaurant – Plava Prizma revolving restaurant, open 10:00–23:00.
• Shaving / Dental Kit – Available on request.
• Table Reservations – For Plava Prizma or outside restaurants, contact Reception.
• Taxi – Contact Reception to arrange.
• Safe Deposit Box – Located in every room. Free of charge. Hotel accepts no liability.
• Wake-Up Call – Schedule via Reception.
• Wellness & Beauty Center – Open 10:00–22:00. Includes sauna, steam bath, and treatments.
• Wi-Fi – Complimentary throughout the hotel. Network: Radon Plaza
House Rules
• Breakfast: Served from 07:00 to 10:00 in the restaurant Plava Prizma.
• Wellness: Free of charge (Fitness Room, Finnish Sauna, Steam Bath). Massage appointments via Reception.
• Open flames (candles, etc.) are strictly prohibited in the rooms.
• Use of personal heaters, cooking appliances, irons, or other potentially hazardous devices is not allowed.
• Smoking is not permitted anywhere inside the hotel.
• Preparation of hot food or drinks in the rooms is not allowed.
• Bringing external food or beverages and storing them in the minibar is not allowed.
• Doing laundry or drying clothes in rooms is prohibited. Laundry services are available via Reception.
• In case of bathroom flooding, please contact the Reception immediately.
• Guests are financially responsible for any damage caused during their stay.
• Safe deposit boxes are provided in-room. The hotel is not liable for any lost or stolen items.
• Please avoid making noise in hallways or rooms.
• Checkout is by 11:00. Late checkout is subject to availability and a 50 EUR charge.
• Lost key cards will incur a charge of 10 EUR.
• Visitors are not permitted in guest rooms.
• Use the “Do Not Disturb” sign when needed. Rooms with the sign will not be serviced.
• The hotel reserves the right to terminate a stay in cases of rule violations or guest disturbance.
• For any additional assistance, please contact the Reception.
Pre-Authorisation Notice
Hotel Radon Plaza requires all guests to provide a valid credit or debit card upon check-in.
Pre-authorisation is not a charge but a temporary hold on your account to ensure sufficient funds. The hotel will pre-authorise your card for the full room rate (unless prepaid), plus 50 EUR per room, per night for incidentals.
If you pay by cash or with another card, the hold will typically be released by your bank within 5–7 business days. Our Front Desk team is happy to assist with any questions.
Room Inventory & Damage Policy
Radon Plaza Hotel reserves the right to charge for any damages caused during your stay.
We understand that occasional accidents happen. If something in your room is not working properly or has been accidentally damaged, we kindly ask that you notify Reception immediately so we may resolve the issue as quickly as possible.
Should damage be discovered after your departure, the hotel reserves the right to charge the registered credit or debit card and issue an invoice to the guest’s address on file. Every effort will be made to repair or replace damaged items in-house before seeking third-party services, in order to minimize costs.
The table below outlines estimated replacement charges for commonly damaged items in guest rooms:
| Item | Price |
| Door handle | 100 KM |
| Wardrobe mirror | 240 KM |
| Safe | 100 KM |
| Sink (Lavabo) | 340 KM |
| Trash bin | 40 KM |
| Bidet | 200 KM |
| Faucet | 220 KM |
| Toilet bowl | 200 KM |
| Toilet seat and lid | 50 KM |
| Soap holder | 0 KM |
| Towel holder | 0 KM |
| Anti-slip mat for bathtub | 0 KM |
| Bathtub | 400 KM |
| Bathtub glass panel | 500 KM |
| Club table | 200 KM |
| Minibar fridge | 250 KM |
| TV | 1000 KM |
| TV remote | 30 KM |
| Floor lamp | 200 KM |
| Table lamp | 100 KM |
| Wall lamp | 410 KM |
| Artwork | 500 KM |
| Alarm clock | 30 KM |
| Chair | 300 KM |
| Room mirror | 150 KM |
| Desk | 1300 KM |
| Bedside table | 170 KM |
| Bottle opener | 30 KM |
| Telephone | 80 KM |
| Mattress | 700 KM / 900 KM |
| Kettle | 50 KM |
| Hairdryer | 220 KM |
| Cosmetic mirror | 90 KM |
| Carpet | 840 KM |
| Bed sheet | 90 KM |
| Pillowcase | 30 KM |
| Blanket cover | 90 KM |
| Large towel | 40 KM |
| Medium towel | 36 KM |
| Bathrobe | 100 KM |
| Bed runner | 140 KM |
| Curtains | 280 KM |
| Blackout panel | 320 KM |
| Bed headboard frame | 1720 KM |
| Radiator cover | 440 KM |
| Flooding due to bathing outside tub | 2000 KM |
Dialing Instructions
• To call another room: Dial 2 + Room Number
• Reception: 900
• Reservations: 903
• Lobby Bar: 105
• Restaurant (Plava Prizma): 923
• Room Service: Scan QR code or dial 900
• Wellness Center: 900
Emergency Telephone Numbers
• Police: 122
• Fire Department: 123
• Ambulance: 124
Room Information & Emergency Instructions
• Electricity and air conditioning are activated by inserting your key card into the card holder.
• To adjust room temperature, contact the Reception.
• TV: Press Power → Menu → Setup → Language.
• Fire Safety: Please review the Emergency Evacuation Diagram on your room door.
• In an emergency, use the stairs and follow illuminated exit signs. Do not use elevators.
• Once in the lobby, await further instructions from hotel staff.
Hotel Facilities Overview
• Plava Prizma – Revolving Restaurant (10:00–23:00)
• Lobby Bar
• Wellness Center (10:00–22:00)
• Fitness Room
• Finnish Sauna
• Turkish Bath
• Massage Treatments & Beauty Salon
• Business Center
Check-in: from 15:00 | Check-out: until 11:00
Late check-out upon request and subject to availability and surcharge.
Safe Deposit Box
Safes are available in each room and at the Front Desk. The hotel does not accept liability for lost or stolen valuables left unsecured.
Room Service
Please scan the QR code located in your room to access the Room Service menu. For assistance, dial 900. Thank you for choosing Radon Plaza Hotel. We wish you a relaxing and memorable stay in Sarajevo!